Refund policy
RETURNS & REFUNDS — ALL SALES FINAL
All sales from Pokemaster Pulls Inc. (“PMP”) are final, subject to the exceptions below. We do not accept change-of-mind returns or exchanges on sealed products, booster packs, boxes, raw singles, graded cards, accessories or other merchandise—even if unopened.
Buyer’s remorse, ordering the wrong product, finding a lower price elsewhere, or changes in a collectible’s market value do not qualify for a discretionary return or refund.
LIVE RIPS & OPENED PRODUCTS
When you select or expressly request a live rip, you authorize PMP to open the purchased product on your behalf. All cards pulled, including bulk, are shipped to you.
Once opening begins, the product cannot be canceled, exchanged or refunded because of its pull results. No hit, duplicate cards, undesired cards, low-value pulls or disappointment with the contents do not qualify for a refund, replacement pack or store credit.
Manufacturer-sealed products contain randomized cards. PMP does not guarantee any particular card, rarity, grade or monetary value. The same rules apply to products you open after delivery.
These provisions do not excuse missing promised contents, tampering, incorrect items or material misdescription.
CANCELLATION REQUESTS
Contact pokemasterpulls@gmail.com immediately if you need to request cancellation. Requests are not guaranteed and may be declined once processing has begun. We cannot accommodate change-of-mind cancellations after an order has shipped or a requested live rip has started. Any cancellation or refund rights required by law remain available.
INCORRECT ITEMS, DAMAGE & OTHER QUALIFYING ISSUES
Our final-sale policy does not exclude remedies required by law or qualifying claims involving an incorrect item, material misdescription, authenticity problem, defect, shipping damage or non-delivery.
Contact pokemasterpulls@gmail.com promptly with your order number and a description of the issue. Include relevant photographs where available, and retain the item, packaging and shipping label while we investigate. Prompt reporting helps us resolve issues and does not shorten any applicable legal deadline.
LOST PACKAGES & DELIVERED-BUT-MISSING REPORTS
A missing-package report does not automatically qualify for a refund or replacement.
If tracking shows delivered, check your mailbox, parcel locker, building mailroom, front desk and household members. If the package remains missing, contact PMP and the carrier promptly.
We review available tracking, delivery details and supporting evidence and may request reasonable cooperation with a carrier investigation. A delivery scan is evidence but does not automatically defeat a valid claim. Refunds or replacements depend on the facts and applicable law. Legally required remedies are not conditional on a carrier or insurer paying a claim.
RETURN AUTHORIZATION & REFUNDS
Contact PMP before returning any merchandise. If a return is authorized, we will provide the appropriate return address, instructions and any applicable shipping-cost information. Sending an unsolicited return does not establish refund eligibility.
We may reasonably verify order details, item identity, grading-certification numbers, returned condition and supporting evidence to investigate claims and prevent fraud or abuse.
Approved refunds will be issued to the original payment method where available, unless otherwise required by law. Your financial institution may take additional time to post the credit.
Nothing in this policy limits consumer rights that cannot legally be excluded.
Contact: pokemasterpulls@gmail.com