Shipping policy
SHIPPING & DELIVERY
Pokemaster Pulls Inc. (“PMP”) ships orders from our fulfillment location in Wichita, Kansas.
SHIPPING RATES & DESTINATIONS
We currently ship within the United States to addresses supported at checkout.
Standard Tracked Shipping is $10 per order, with an estimated carrier transit time of 3–5 business days. Tracking is provided.
International shipping, local delivery and customer pickup are not currently available.
ORDER PROCESSING
Our normal processing target is 1–3 business days. Processing time is separate from carrier transit time. Business days exclude weekends and holidays.
For live-rip purchases, any different opening or fulfillment schedule will be disclosed before purchase. All cards pulled, including bulk, are shipped to the customer.
If we cannot ship within the stated timeframe, we will communicate the delay and provide any cancellation or refund options required by law.
TRACKING & DELIVERY ESTIMATES
Tracking details are provided when your order ships. Creating a shipping label does not necessarily mean the carrier has received the package; tracking may take time to update after handoff.
Carrier transit estimates begin after carrier acceptance and are not guaranteed arrival dates. Weather, holidays, service disruptions and other carrier delays may affect delivery.
DELIVERY ADDRESS & RETURNED PACKAGES
Customers are responsible for providing a complete and accurate shipping address, including apartment, suite or unit numbers.
Contact pokemasterpulls@gmail.com immediately to request an address correction. Changes cannot be guaranteed once an order is being processed or has shipped.
If an incorrect or incomplete customer-supplied address causes additional shipping costs or a returned package, reasonable correction or reshipping costs may be the customer’s responsibility to the extent permitted by law. We will explain any applicable charges before arranging reshipment.
A refused or undeliverable shipment does not automatically qualify for a refund. Contact PMP so we can review the circumstances and available options.
MISSING OR DELAYED PACKAGES
If tracking appears stalled or your order has not arrived, contact pokemasterpulls@gmail.com with your order number and tracking information. We will review the shipment and assist with an appropriate carrier inquiry.
A missing-package report does not automatically qualify for a refund or replacement. We assess the available evidence and applicable requirements.
PACKAGES MARKED DELIVERED
If tracking shows delivered but you cannot locate your package, check your mailbox, parcel locker, building mailroom, front desk and household members. Confirm that the shipping address on your order is correct.
Contact PMP and the carrier promptly if the package remains missing. We may request a carrier case number or other reasonably available information and review delivery photographs, location details or signatures where available.
A delivery scan is evidence but does not automatically defeat a valid claim. Misdelivery, non-delivery and theft after actual delivery may involve different remedies or coverage. Any resolution will depend on the facts and applicable law.
DAMAGED OR INCORRECT SHIPMENTS
Contact pokemasterpulls@gmail.com promptly if an order arrives damaged, incomplete or incorrect. Include your order number, a description and relevant photographs where available.
Retain the shipping label, packaging and affected items while the issue is investigated. Prompt reporting helps preserve evidence and carrier-claim options; it does not shorten any applicable legal deadline.
INSURANCE & SIGNATURE CONFIRMATION
PMP may add shipping insurance and/or signature confirmation to high-value orders at our discretion. These services are not included with every shipment.
Coverage depends on the applicable carrier or insurance terms. Legally required refunds, replacements or other remedies are not conditional on a carrier or insurer paying a claim.
RETURNS & SUPPORT
Do not send merchandise to the warehouse or another address without return authorization. If a return is approved, PMP will provide the appropriate address and instructions.
Please review our Returns & Refunds Policy for final-sale terms and exceptions. Nothing in this shipping policy limits rights that cannot legally be excluded.
Customer support: pokemasterpulls@gmail.com